Loving Your Skin

Terms & Conditions

Store Policies 

Phone Hours: Monday to Saturday - 9am-5pm. If we're away from our desk or already on the line with another customer, please leave a message.
Orders: Please help us keep costs down by placing your order online using our automated system whenever possible.
Payments: We accept Visa, Mastercard, and Discover. Your card is charged at checkout so we cannot make changes.
Coupon Codes: Coupon codes MUST be entered correctly at checkout. You should see the discount before you check out.

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Shipping/Handling: We ship all over India normally within 1-3 business days via DTDC courier service. A fee of Rs 10 is added to all phone/fax/email orders.
Additions/Cancellations: Please check your order carefully BEFORE you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order. Cancelled orders will incur a 15% restocking fee which will be subtracted from your refund.
Backorders: We rarely run out of stock, but if we do, we will place your missing items on backorder and ship them as soon as they become available.
Incorrect, Damaged or Lost Goods: Save all contents and packing materials and contact us within 3 business days. If you suspect your package is lost, contact us immediately. Failure to contact us promptly voids any responsibility we may have had.
Email Filters:  We are not responsible for problems caused by your email filters or anti-virus protection. Please adjust your settings to receive emails from hello@soapworksindia.com
Catalog: In an effort to save trees & to keep costs down, we do not offer a printed catalog.
Privacy: We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology. 
Holiday Closings: All Government listed days.
Animal Testing:  All of our products are vegan (see ingredient lists to verify) and none are tested on animals.
Disclaimer: Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.